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July 25, 2008
The following is our only warranty and negates all other warranties, express or implied.
Pilates Designs By Basil LLC provides the following extended warranty to the original purchaser of our products:
Our products will be free from defects in materials or workmanship for the duration of the warranty period described below. At our option, we will repair, replace, or refund the purchase price of any defective product covered by our warranty, including return freight to you. Our warranty excludes normal wear and tear; damage caused by misuse, abuse, modification, or unauthorized repair; scratches to the finish; and tears or scratches in the upholstery.
Lifetime Warranty on all reformers, cadillacs, and reformer combination units.
10 Year Warranty on all barrels, all chairs, mats and towers.
18 Month Warranty on all springs, wheels, clips, hooks and other parts designed to move during operation.
Signed and approved in June, 2008 by:
We offer our clients our complete support and will take care of all issues of concern.
If items arrive damaged or defective, and are not easily able to be restored to perfect working order by simple replacement of damaged components, we will accept these back at no charge to the client. Clients will need a return authorization certificate (RAC) and need to follow our instructions for shipping the item back to us. These items will either be replaced by us at no cost to our clients or clients will be refunded in full if they prefer this remedy.
Items sent back to us for any other reason may be accepted back at a restocking cost of 25% of the original cost. In addition, client will be responsible for the return packing and shipping cost and must ensure that the items are not damaged on the return shipment to qualify for this refund.